We are looking for a bilingual Office Admin.  Critical to this role is the ability to speak and write in English at a proficient level.   The Office Admin will collaborate with our service and project teams to deliver customer solutions.  This position will also provide administrative support, work with our billing team, and contribute to and coordinate activities on different projects as requested.  The successful candidate will demonstrate the ability to work with all levels of internal management and team members as well as customers and vendors.

This position will be a remote position located in the Dominican Republic working with multiple US-based companies.  Initially, this position will be reporting to the Director of Operations in the Dominican Republic.

Responsibilities:

• Work closely with the service team and customers to understand the details of purchase requirements.
• Create quotes and communicate directly with customers via email and phone calls to complete orders on their behalf.
• Negotiate terms with suppliers such as price, deadlines, and expectations and create purchase orders.
• Monitor all purchasing and ordering activities to ensure that orders are completed on behalf of customers in a timely manner. Assist in resolving any issues that arise to ensure that we have successfully provided a solution.
• Provide purchasing support for all operations units within our company.
• Liaise with the billing team to resolve billing questions related to ordering and purchasing.
• Compile and distribute weekly/monthly reports and communicate key results to our service management team.
• Work closely with the projects implementation team to review proposals and perform various coordinating tasks to ensure projects are completed on time.

Skills & Requirements:

• Bilingual in English and Spanish
• 3 or more years of experience in goods and services purchasing and handling different distributors.
• Business Administration with experience in an Information Technology environment.
• Proficient in Office suite (WORD, EXCEL, POWERPOINT, OUTLOOK).
• High attention to detail.
• Negotiation and conflict resolution skills
• Monitoring and follow up to track service request completion.
• Customer service skills.
• Strong written and verbal communication skills.
• Sense of urgency in meeting all deadlines.
• Ability to work independently and yet collaborate with team members across the company.
• Experience in budgeting, reporting and analysis is a PLUS.

We are looking for a bilingual security engineer. This person will be responsible for different risk assessment, monitoring, identifying vulnerabilities within different networks, configuring systems, firewalls and processes to enhance existing security features.

In this role you are expected to respond to, and document, any security threats, resolve technical faults and allocate resources to deliver real solutions in a cost-effective way.

This position will be a remote position. Which means that from the Dominican Republic the Security Engineer will be working with multiple companies in the US. This position will be reporting to our Service Manager and company owners.

Responsibilities:

• Vulnerability assessment analysis
• Patching and Antimalware reviews
• Penetration test reviews
• Prepare and document standard operating procedures and protocols
• Continuous and persistent monitoring of security logs and network traffic
• Recommend software, tools, or solutions to enhance security posture
• Develop new tools and practices to detect new threats or reduce remediation time

• Continuously works to tune security tools to minimize false positives and maximize detection and prevention effectiveness
• Threat intelligence conducting proactive research to analyze security weaknesses and recommend appropriate strategies
• Liaising with vendors to implement security solutions

Skills & Qualifications:

• IT/Telecommunications Engineer or Bachelor’s degree in Cybersecurity, Information Systems or related field, or equivalent combination of education and experience
• Minimum of 3 year of experience
• Solid knowledge of:
  • Windows networks and Windows desktop – Auditing, logging, security.
  • Microsoft Office, Office 365, Microsoft Exchange, anti-virus, security and internet
  • Networking – TCP/IP, DNS, etc

• Network+ or equivalent experience
• Security + or equivalent experience
• PenTest + or equivalent experience
• CASP+ or equivalent experience
• Experience with network devices such as Switches, Routers, Firewalls. Eg: Sonicwall, Cisco, Fortinet
• Ethical Hacking Experience
• Basic Database security knowledge
• Forensic Computing
• Attention to details and good problem-solving skills
• Project Management
• BitDefender

Description:

NOC Analyst. Must manage some of the systems used by the company to provide managed IT services. Provide solutions to the technical problems of our clients using remote support tools and by telephone preferably in English language. Assists with special projects as required, enhancing customer relations and overall network security.

Responsibilities:

• Monitoring of our systems: automation and remote administration, backups, anti-virus, among others.
• Customer support: the purpose is to provide an optimal service to the end user using the available tools. Maintenance to servers and operating systems, mail administration (Exchange / Outlook), support for applications under Windows and the Microsoft Office package.
• Support requirements management: information technology services (remote and via telephone) to end users. Vendor interaction as necessary.
• Project management: hosting, cloud services, corporate mail, anti-spam, platform migration, virtualization, among others.
• Servers Administration: recurrent maintenance, monitoring of critical services, analysis of operating system events, domains and server maintenance.
• Create and maintain Proactive processes.
• Punctuality and Attendance. On-Call availability.

Qualifications:

• University degree in Telematics Engineering. Telecommunications, Systems or related to Information Technology.
• 3-years minimum of experience in Technical Support with network management under Microsoft Windows environment.
• Certifications or management of operating systems for servers (2008/2012/2016/2019) and work stations (7/8/10).
• Certifications or application management of the Microsoft Office suite (WORD, EXCEL, POWERPOINT, OUTLOOK), EXCHANGE 2008/2012/2016 and Office365.
• AZURE and/or AWS Cloud experience.
• Systems Virtualization using VMware and Hyper-V.
• Analytical thinking, teamwork, customer service, interpersonal and communication skills.
• Monitoring and resolution of problems.
• Excellent analytical, problem solving, interpersonal, communication and customer service skills.
• Demonstrated ability to follow problems through resolution.
• Ability to perform in a team environment.
• Experience end user support and remote control tools.
• Intermediate or Advanced English level (spoken and written).

Description:

We are looking for a bilingual Help Desk Support Representative / Analyst. This is a Level 1 IT Specialist role in which your primary responsibility will be to provide remote support to our US-based customers. In this role, each day will be different with time spent troubleshooting and solving users’ issues and requests, helping maintain communication with our vendors, and helping to maintain systems. You will be the first person our customers reach out to for assistance so if you have a passion for problem-solving, enthusiasm for great customer service and a strong command of the English language, we want to hear from you!

Responsibilities:

• Provide first line assistance for information technology issues for customers in the U.S. via phone, chat, and email
• Successfully administer support service requests by identifying, researching, and resolving technical problems to completion
• Document all troubleshooting steps and all relevant information within trouble tickets using our ConnectWise Manage tool
• Follow up on tickets in a timely manner to ensure that we meet our SLA goals and achieve our customer service benchmarks
• Escalate fully documented problems as required to Level 2 support team
• Determine quickly and accurately incident scope and impact and escalate critical incidents to Help Desk Manager, as appropriate
• Support end users and endpoint maintenance by troubleshooting using event logs
• Employ our management tools to apply AV controls, end user remote support, OS maintenance, mail administration (Outlook), MSO Packages support, backup systems monitoring, and more
• Update the internal knowledgebase with issue resolution details and help create and maintain proactive processes
• Assist with special projects
• Punctuality and attendance with On-Call availability

Qualifications:

• IT/Telecommunications Engineer or Bachelor’s degree in Information Systems or related field, or equivalent combination of education and experience
• Solid knowledge of Windows networks, Windows 7 or newer operating systems, Microsoft Office, Office 365, Microsoft Exchange, anti-virus, security and internet
• Solid knowledge of networking – TCP/IP, DNS, etc.
• Minimum of 1 year of experience directly supporting users
• Experience with remote access tools
• Strong verbal and written communication skills; ability to translate technical information to non-technical individuals
• Superior analytical and problem-solving abilities with attention to detail
• Demonstrated ability to follow problems through to resolution
• Commitment to customer service excellence
• Strong organizational skills
• Team player
• Fluent in English (read and write) is a must

Description:

We are looking for a bilingual marketing manager. Critical to this role is the ability to speak and write in English at a proficient level and be able to travel to the US.   As the marketing manager, you will be accountable for all marketing projects and tasks success by providing the leadership needed to see them through from start to finish. This is an administrative position in which you will be coordinating multiple/simultaneous projects in partnership with other departments. You will also be leading a team with different set of skills.

This position will be a remote position. Which means that from the Dominican Republic the Marketing Manager will be handling the brand in the United States. This position will be reporting to the Vice-President (Co-Founder) of the company.

In the Dominican Republic, the Marketing Manager will provide support and guidance for the company as well.

Responsibilities:

• Lead marketing for one or multiple companies
• Develop and manage marketing campaigns and strategies (online/offline) from concept to execution to measurement – in line with company objectives (this includes: Timelines, budgets, tactics, etc)
• Collaborate with Sales and Channel teams to drive marketing programs
• Resolve issues and solve problems that may occur throughout the lifecycle of a campaign or project
• Monitor and report on effectiveness of marketing efforts
• Manage digital/non-digital marketing efforts including: Social media, SEO/SEM, online advertising, printed materials, videos, branding in general (both Internal/External), etc
• Develop tools, processes, standardizations, templates and best practices to manage the execution of marketing programs/projects
• Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
• Conduct competitive analysis/benchmarking and market research
• Event planning and logistics

Skills & Requirements:

• Bachelor degree in Marketing
• Bilingual in English and Spanish
• Minimum of 5 years of proven experience as marketing manager
• Proven experience working with (or in) the US market
• Strong analytical and project management skills
• Confident and dynamic personality
• Strong creative outlook
• Ability to manage the day-to-day operational aspects of all ongoing project priorities
• Sense of urgency in meeting all deadlines
• Customer-focused style with the skills and ability to handle stressful or difficult situations
• Strong written and verbal communication skills
• Precise attention to details
• Familiarity with (a plus):
  • CRM systems and practices
  • Automation tools like Pardot, Hubspot, Marketo
  • Channel Focused (Indirect Sales)
• Experience of budgeting, reporting and analysis
• Excellent decision-making and leadership capabilities
• Conflict resolution experience
• Adaptability
• Excellent organizational skills and the ability to prioritize own workload

Description:

This job description defines the Digital Marketing and Channel Coordinator role. Critical to this role is the ability to speak and write in English at a proficient level. The Digital Marketing and Channel Coordinator will manage the day-to-day back end functions of the company’s Marketing and Channel support related activities. This position will be working in the Dominican Republic but will be handling brands in the United States.

Digital Marketing and Channel Coordinator will be responsible for Multiple Entities including our IT Company, Telecommunications Company as well as the Dominican based entity.

The Digital Marketing & Channel Coordinator is an experienced marketer who is a self-starter, but also works well as part of a production team. He/She must be very organized and able to juggle multiple priorities and meet reasonable deadlines.

Responsibilities:

• Manage the execution of marketing strategies for all internal companies as well as manage the execution of various strategies for our GreenLink Partners
• Use our various platforms to create, test and deploy single and multi-step marketing campaigns, including emails, landing pages, social, events and webinars for different distribution channels and segments
• Manage the marketing, production and posting calendars
• Email marketing
• Social media marketing.
• Paid promotion
• Google analytics
• Event Planning & Management
• Content management & curation
• Search Engine Optimization (SEO)
• Website updates
• Ad-hoc projects as needed.
• Participate as a contributor and key member of the Channel Management & Marketing Teams

Skills & Requirements:

• Bachelor degree in Marketing
• Bilingual in English and Spanish
• Expert on e-mail marketing best practices
• Passion for digital marketing
• Marketing automation, email automation, and campaign strategy.
• Proven in user acquisition through multiple marketing channels and tools
• Experience in building landing pages and marketing sites
• Minimum of 2 years of proven experience
• Proven experience working with (or in) the US market
• Strong analytical skills
• Confident and dynamic personality
• Strong creative outlook
• Experience of digital content management
• Adaptability
• Excellent organizational skills and the ability to prioritize own workload

Description:

We are looking for a bilingual Digital Marketing Specialist. Critical to this role is the ability to speak and write in English at a proficient level. The Digital Marketer will manage the day-to-day back-end functions of the company’s Marketing Automation (email) programs and paid search/social marketing (PPC) campaigns, and Channel support-related activity. Responsible for maintaining KPI, coordinating channel activities, and digital marketing analytics for reporting funnel conversions to Marketing Qualified Leads (MQLs). This position will be working in the Dominican Republic but will be handling brands in the United States.

The Digital Marketing Specialist will be responsible for Multiple Entities, including our IT Company, Telecommunications Company, and the Dominican-based entity.

The ideal candidate is an experienced marketer who is a self-starter and works well as part of a production team. You must be very organized and able to juggle multiple priorities and meet reasonable deadlines.

Responsibilities:

• Use our marketing platforms to create, test and deploy single and multi-step email campaigns using landing pages, forms, ads, events, and webinars as tools for different distribution channels and segments.
• Oversee online branding, communications, and campaigns through the different channels (email marketing, website, SEO/SEM, etc.)
• Develop and maintain responsive email templates, troubleshoot issues, and stay abreast of technology advances.
• Test, analyze and report on email campaign performance regularly. Identify trends and opportunities for improved open, click-thru, and conversion rates.
• Social media marketing.
• Pay per click (Adsense)
• Google analytics
• Content management & curation
• Search Engine Optimization (SEO)

Skills & Requirements:

• Bachelor degree in Marketing
• Bilingual in English and Spanish
• Minimum of 2 years of proven experience as Digital Marketing specialist
• Proven experience working with (or in) the US market
• Expert on email marketing best practices
• Passion for digital marketing
• Understanding of the principles of design for digital communications
• Experience of campaign management: Adwords, AdMob, Email, etc
• Marketing automation, email automation, and campaign strategy with Hubspot or similar platforms
• Proven in user acquisition through multiple marketing channels and tools
• Experience in building landing pages and marketing sites
• Strong analytical skills
• Confident, passionate and enthusiastic attitude
• Sense of urgency in meeting all deadlines
• Precise attention to details
• Adaptability
• Excellent organizational skills and the ability to prioritize own workload
• Strong understanding of the digital landscape and how it can be used to support and develop the brand
• Good experience and understanding of customer and market dynamics and requirements

Description:

We are looking for a bilingual Production Coordinator. Critical to this role is the ability to speak and write in English at a proficient level and the ability to travel to the US. As the production coordinator, you’ll be accountable for pre and post production coordination for different channels and platforms, serve as a project manager, help scheduling and making sure goals are being met. Specifically, coordinate the pre and post production of videos (Youtube, Social media) and audios (podcasts).

In this position you will be facilitating the production schedule, budget, equipment rentals, transportation, locations, catering (when needed), billing, communication with different crew members and hosts. You will also be working with the Marketing team to develop strategies and material to accomplish goals.

Responsibilities:

• Work as a key member of the creative team to plan and execute high-profile video and audio productions
• Plan and manage video/audio projects
• Document meetings and identify action items with Crew Members and Hosts
• Coordinate remote shoot logistics
• Make creative and technical decisions related to lighting, cameras, software, etc that can enhance the production
• Work with the creative team in the post production editing
• Meet with Marketing team to develop strategies and material to accomplish previously determined goals
• Manages both raw footage and produced content to ensure proper workflows for production, cataloguing, organization, and archiving.
• Advise management

Skills & Requirements:

• Bilingual in English and Spanish
• Bachelor’s degree in Film, Media Arts, Communications, or related fields (or commensurate experience)
• Minimum 3 years of experience
• Experience with documentary storytelling
• Podcasts experience
• Strong written and oral communication skills
• Familiarity with YouTube, Instagram and Facebook content standards/trends
• Awareness of emerging trends in video production and distribution, including social media tactics
• Ability to work under pressure and execute video/audio projects on a tight deadline
• Excellent communication and presentation skills
• Sense of urgency
• Adept at multi-tasking, prioritizing, and managing time effectively
• Must be highly organized, extremely detail-oriented, and efficient
• Strong problem-solving skills
• Punctuality

Description:

We are looking for a bilingual technical writer. Critical to this role is the ability to speak and write in English at a proficient level.  As a technical writer, you will be accountable for successful delivery of documentation material, reports, release notes, guides, knowledge base and blog articles and presentations for different departments.

Technical Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. Ultimately, you’ll deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness.

The technical writer will be working with the Service Manager, Marketing Manager, Digital Marketing Specialist, Creative team and VP.

In the Dominican Republic, the Technical Writer will provide support and guidance for the company as well.

Responsibilities:

• Write:
  • Documentation and Guides based on current and future internal processes
  • Knowledge Base articles
  • Blog articles
• Research industry-related topics (combining online sources, interviews and studies)
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to supervisor for input and approval
• Testing and review of the current technical communication
• Work with the Digital Marketing Specialist to
  • Conduct keyword research and use SEO guidelines to increase web traffic
  • Write clear marketing copy to promote our products/services, benefits and communicate the company vision
  • Create and improve copy Power Point presentations based on established goals. Presentations for: sales pitch, events, training, webinars, video recording.

Skills & Requirements:

• Bilingual in English and Spanish
• Bachelor degree in Marketing, English, Journalism, Communication or related field
• Proven work experience (Minimum of 3 years) as a Content Writer, Copywriter or similar role
• Bilingual in English and Spanish
• Portfolio of published articles
• Experience doing research using multiple sources
• Familiarity with web publications (Content Management Systems, e.g. WordPress)
• Excellent listening, writing and editing skills in English
• Ability to meet deadlines
• Adaptability
• Understanding of SEO
• Precise attention to details
• Sense of urgency in meeting all deadlines
• Excellent organizational skills and the ability to prioritize own workload
• Ideal but not essential
  • Familiarity with CRM systems and practices

Description:

We are looking for a developer with knowledge in the VoIP sector to work with other team members in building several VoIP related tools that interact with one another. The candidate will have to work in different scenarios, different languages, and technologies in order to get the job done. Thinking outside of the box is a must for this position and great enthusiasm for problem solving is also a key trait to have as the day to day will revolve around difficult new tasks that will have to be resolved promptly in order to keep up with the timeline and deadline of the project.

What’s it like to work at NTI?  As a member of our team, you’ll be helping us create innovative solutions to solve our customers’ business challenges.  We work hard and stay focused but we never forget that the experience should be inspiring and enjoyable for the team making it all happen.

Responsibilities:

• Mainly you will be working with: Go, Lua, JavaScript (NodeJS). Besides those languages, technologies like RabbitMQ will also make part of your day to day.
• You will also be working a lot with Kamailio and FreeSWITCH in your day to day configuring both technologies and working directly with the SIP protocol making sure everything is routed the way it should.
• Work directly with project leaders in defining the project structure and timelines.
• Research and test different technologies and provide feedback to the team, prepare training sessions if needed and implement such technologies should they be feasible.
• Work on getting existing tasks done and polished.
• Creating a lot of documentation for each one of the tasks assigned.

Skills & Requirements:

• IT/Telecommunications Engineer or Systems Engineer with at least 3 years of experience in the software development industry.
• Solid knowledge on Linux OS ***(This will be tested)***
• Must be comfortable working with tools like: Git, Github, Bitbucket, JiRA, VS Code.
• Good affinity for the following languages: Go, Lua, JavaScript (NodeJS).
• PostgreSQL is required, MySQL and SQL are a plus.
• Knowledge of networking protocols such as: UDP, TCP, DNS, HTTP is required.
• Experience in the VoIP sector.
• Experience with the SIP protocol: Must be able to analyze packets, identify problems and implement solutions.
• Strong verbal and written communication skills; ability to translate technical information to non-technical individuals.
• Superior analytical and problem-solving abilities with attention to detail.
• Demonstrated ability to follow problems through to resolution.

**Plus:**

• Having worked with FreeSWITCH and/or Kamailio.
• Knowledge of the following tools: RabbitMQ, Ansible, Jenkins.
• Knowledge of WebRTC.
• knowledge of AWS/Azure, Terraform/Cloudformation
• Database replication and backup management (Even more if it’s in PostgreSQL).
• Fluent in English (read and write) – Optional

Description:

We are looking for a database administrator (DBA).  As the DBA, you will be mainly accountable for the performance, integrity and security of databases. In the day to day, you will be involved in the planning, development and maintenance of databases, as well as in troubleshooting any issues related to databases. This is an important position in which you will be handling multiple, simultaneous projects in partnership with our development/technical team.

For every project, you’ll ensure that data remains consistent across databases; data is clearly defined; documentation is in place; data and structure are in a form that suits the project needs; there’s a plan for data security and recovery control (ensuring all data is retrievable in an emergency).

What’s it like to work at NTI?  As a member of our team, you’ll be helping us create innovative solutions to solve our customers’ business challenges.  We work hard and stay focused but we never forget that the experience should be inspiring and enjoyable for the team making it all happen.

Responsibilities:

• Install, configure, monitor and maintain database servers
• Create database project plans in collaboration with the development team
• Design and create database structure for every project
• Create database management procedures
• Ensure the team maintain data standards and structures across projects
• Provide end-to-end technical support and problem resolution (related to databases)
• Install and test new versions of the database management system (DBMS)
• Evaluate data analysis models and procedure
• Responsibility for maintaining the integrity and performance of company and customers’ databases
• Must guarantee that data is stored securely and optimally
• Ensure that storage and archiving procedures are functioning correctly
• Establish a disaster recovery protocol
• Schedule and perform regular server maintenance
• Provide reports when requested
• Responsibility for the evaluation of database software purchases and technologies
• Understand our customers’ needs and provide guidance to both our customer and the development team in terms of database

Skills & Requirements:

• Bilingual in English and Spanish (Plus)
• Minimum of 3 years of proven experience as DBA
• Ability to manage the day-to-day operational aspects of all ongoing project priorities
• Sense of urgency in meeting all deadlines
• Customer-focused style
• Advanced knowledge of database structure and theory
• Experience with MySQL, MSSQL, Crystal Reports and Postgres
• Familiarity with the main data manipulation languages and the principles of database design
• Basic understanding of disaster recovery and database backup procedures
• Familiarity with reporting tools
• Knowledge of database migrations & replications (preferred)
• Ability to work independently with minimal supervision and assistance
• Analytical Skills
• Adaptability
• Great time management
• Precise attention to details
• A willingness to keep up to date with developments in new technology

Descripción:

Analista Programador. Servir de soporte al equipo de programación y soporte. Participar en diferentes proyectos de telefonía y programación (Asterisk/PHP). Analizar y proponer mejoras de las soluciones existentes.

Requerimientos / Habilidades:

• PHP / MySQL
• Frameworks: Symfony 3.4 (Intermedio – Avanzado)
• Buen entendimiento de:
  • Funcionamiento de Form
  • La estructura de folders, namespaces y parámetros
  • Cómo funcionan los Servicios y Comandos
  • Doctrine, Relaciones de Entidades y Doctrine Migration
  • FOS Basic Bundles (UserBundle, RestBundle, JSRoutingBundle) – Opcional
  • JMSSerializerBundle – Opcional
  • HTML/CSS; Bootstrap; REST;
  • JavaScript: jQuery, KnockoutJS (Opcional)
• Conocimientos básicos-intermedios de:
  • Git (Bitbucket)
  • Desarrollo de aplicaciones móviles (múltiples plataformas)
  • Asterisk PBX (Importante: Conocimiento de Asterisk es recomendado pero no determinante. Mejor aún si ha programado alguna vez algún modulo para Asterisk)

Cualificaciones:

• Título universitario en Ingeniería en Telemática, Sistemas o relacionado
• 1 año mínimo de experiencia en desarrollo de software/aplicaciones (desktop y web) y manejo de bases de datos. Manejo de Windows 7/8/10, Linux, Mac, Office
• Pensamiento analítico, trabajo en equipo, servicio al cliente, habilidades interpersonales y de comunicaciones. Responsable y de mente creativa y proactiva; puntual; constante disposición a aprender; seguimiento y resolución de problemas
• Inglés (hablado y escrito) – (no obligatorio)