Descripción:

Analista del centro de operaciones (NOC) que debe administrar algunos de los sistemas que usa la empresa para brindar servicios administrados de tecnología. Proveer soluciones a los problemas técnicos de nuestros clientes utilizando herramientas de soporte remoto y vía telefónica de preferencia con el dominio del idioma Inglés.

Responsabilidades:

• Monitoreo de nuestros sistemas: automatizaciones y administración remota, respaldo (backups), anti virus, entre otros.
• Soporte al cliente: el propósito es brindar un servicio óptimo al usuario final utilizando las herramientas disponibles. Mantenimiento a servidores y sistemas operativos, administración de correos (Exchange/Outlook), soporte a aplicaciones bajo Windows y del paquete de Microsoft Office.
• Manejo de requerimientos de soporte: servicios en tecnología de la información (remoto y vía telefónica) a usuarios finales.
• Manejo de proyectos: alojamiento, servicios en la nube, correo corporativo, anti-spam, migraciones de plataformas, virtualización, entre otros.
• Administración de Servidores: mantenimientos recurrentes, monitoreo de servicios críticos, análisis de eventos del sistema operativo, mantenimiento de dominios.
• Crear y mantener procesos proactivos.

Cualificaciones:

• Título universitario en Ingeniería en Telemática. Telecomunicaciones, Sistemas o relacionado con tecnología de la Información.
• 1 año mínimo de experiencia en Soporte Técnico con manejo de redes bajo ambiente Microsoft Windows.
• Certificaciones o manejo de sistemas operativo para servidores (2008/2012/2016) y estaciones de trabajo (7/8/10).
• Certificaciones o manejo de aplicaciones del paquete de Microsoft Office (WORD, EXCEL, POWERPOINT, OUTLOOK) y EXCHANGE 2008/2012.
• Pensamiento analítico, trabajo en equipo, servicio al cliente, habilidades interpersonales y de comunicación.
• Seguimiento y resolución de problemas.
• Inglés (hablado y escrito) *preferiblemente*

We are looking for a bilingual security engineer. This person will be responsible for different risk assessment, monitoring, identifying vulnerabilities within different networks, configuring systems, firewalls and processes to enhance existing security features.

In this role you are expected to respond to, and document, any security threats, resolve technical faults and allocate resources to deliver real solutions in a cost-effective way.

This position will be a remote position. Which means that from the Dominican Republic the Security Engineer will be working with multiple companies in the US. This position will be reporting to our Service Manager and company owners.

Responsibilities:

• Vulnerability assessment analysis
• Patching and Antimalware reviews
• Penetration test reviews
• Prepare and document standard operating procedures and protocols
• Continuous and persistent monitoring of security logs and network traffic
• Recommend software, tools, or solutions to enhance security posture
• Develop new tools and practices to detect new threats or reduce remediation time

• Continuously works to tune security tools to minimize false positives and maximize detection and prevention effectiveness
• Threat intelligence conducting proactive research to analyze security weaknesses and recommend appropriate strategies
• Liaising with vendors to implement security solutions

Skills & Qualifications:

• IT/Telecommunications Engineer or Bachelor’s degree in Cybersecurity, Information Systems or related field, or equivalent combination of education and experience
• Minimum of 3 year of experience
• Solid knowledge of:
  • Windows networks and Windows desktop – Auditing, logging, security.
  • Microsoft Office, Office 365, Microsoft Exchange, anti-virus, security and internet
  • Networking – TCP/IP, DNS, etc

• Network+ or equivalent experience
• Security + or equivalent experience
• PenTest + or equivalent experience
• CASP+ or equivalent experience
• Experience with network devices such as Switches, Routers, Firewalls. Eg: Sonicwall, Cisco, Fortinet
• Ethical Hacking Experience
• Basic Database security knowledge
• Forensic Computing
• Attention to details and good problem-solving skills
• Project Management
• Antivirus

We are looking for a bilingual Office Admin.  Critical to this role is the ability to speak and write in English at a proficient level.   The Office Admin will collaborate with our service and project teams to deliver customer solutions.  This position will also provide administrative support, work with our billing team, and contribute to and coordinate activities on different projects as requested.  The successful candidate will demonstrate the ability to work with all levels of internal management and team members as well as customers and vendors.

This position will be a remote position located in the Dominican Republic working with multiple US-based companies.  Initially, this position will be reporting to the Director of Operations in the Dominican Republic.

Responsibilities:

• Work closely with the service team and customers to understand the details of purchase requirements.
• Create quotes and communicate directly with customers via email and phone calls to complete orders on their behalf.
• Negotiate terms with suppliers such as price, deadlines, and expectations and create purchase orders.
• Monitor all purchasing and ordering activities to ensure that orders are completed on behalf of customers in a timely manner. Assist in resolving any issues that arise to ensure that we have successfully provided a solution.
• Provide purchasing support for all operations units within our company.
• Liaise with the billing team to resolve billing questions related to ordering and purchasing.
• Compile and distribute weekly/monthly reports and communicate key results to our service management team.
• Work closely with the projects implementation team to review proposals and perform various coordinating tasks to ensure projects are completed on time.

Skills & Requirements:

• Bilingual in English and Spanish
• 3 or more years of experience in goods and services purchasing and handling different distributors.
• Business Administration with experience in an Information Technology environment.
• Proficient in Office suite (WORD, EXCEL, POWERPOINT, OUTLOOK).
• High attention to detail.
• Negotiation and conflict resolution skills
• Monitoring and follow up to track service request completion.
• Customer service skills.
• Strong written and verbal communication skills.
• Sense of urgency in meeting all deadlines.
• Ability to work independently and yet collaborate with team members across the company.
• Experience in budgeting, reporting and analysis is a PLUS.

Description:

We are looking for a sales professional to join our growing team. In this role, you will actively qualify, develop and enroll new partners in our channel program.  You will work closely with our Channel Manager and our Marketing team to identify lead opportunities and manage outbound sales and campaigns.

This is an ideal role for you if you are a master of building relationships, are comfortable making outbound calls, and enjoy the challenge of building a business.

Responsibilities:

• Successfully navigate to decision makers within organizations and enroll new partners
• Qualify leads from marketing campaigns as sales opportunities
• Contact potential partners through outbound calls and emails
• Meet or exceed sales and revenue targets
• Be an expert in our VoIP solutions and conduct webinars highlighting our products and partner program
• Take ownership of and develop scripts for post-event follow-up activities
• Track and report on opportunities and the status of partner engagements in Salesforce
• Ability to travel to trade shows with team members a plus

Skills & Requirements:

• Bachelor’s degree (preferably in sales, communications, or marketing) or equivalent experience
• 2 – 3 years of sales experience
• Indirect sales experience a plus
• Self-motivated, goal-oriented with a proven ability to meet or exceed sales goals
• Team player
• Professional, assertive, and skilled in forming new relationships
• Excellent communicator who practices direct, candid, and open dialogue with strong presentation skills
• Proficient in MS Office with strong written communication skills
• Able to use productivity and web presentation tools effectively
• Strong time management and organizational skills
• HubSpot, Salesforce or equivalent CRM experience a plus.

Description:

We are looking for a bilingual graphic designer with video editing capabilities. Critical to this role is the ability to speak and write in English at a proficient level. As a graphic designer, you will be accountable for the successful delivery of promotional materials and visual website modification, updates, and day-to-day maintenance and producing and editing video for social media channels. You will be creating flyers, brochures, training/informational materials (PowerPoint, guides, banners, webpages, and manuals), and videos for social media in this position. In that same way, you will be creating artworks for social media (Facebook, Instagram, Twitter, and LinkedIn).

All of the above designs are based on the company’s branding and graphic line previously established.

What’s it like to work at NTI? As a team member, you’ll be helping us create innovative solutions to solve our customers’ business challenges. We work hard and stay focused, but we never forget that the experience should be inspiring and enjoyable for the team, making it all happen.

Responsibilities:

• Meet with Marketing Manager and/or Marketing Team to study and determine the requirements and scope of graphic/video projects.
• Establish deadlines based on requirements.
• Advice on specific strategies to accomplish the goals of each project.
• Develop graphics (visuals elements) based on the message and requirements for social media, blog posts, email marketing campaigns, printable materials, website, and video.
• Work with the development and training team to create training guides, both printable and digital.
• Create and improve presentations based on established goals. Presentations for: sales pitch, events, training, webinars, video recording.
• Provide quick response to management and sales team when requested. Example: requested business cards; color codes; files in specific dimensions; etc.
• Provide design support for our websites.

Skills & Requirements:

• Bilingual in English and Spanish
• Minimum of 3 years of proven experience as a graphic designer
• Intermediate/Advanced knowledge:
  • Video Production and editing.
  • Adobe Photoshop and Illustrator
  • Photographic retouching
  • Design for digital impression, offset and serigraphy – bleeding, margins, color modes
  • Design for web and social media (color modes and dimensions)
• Basic Knowledge:
  • InDesign and PowerPoint
  • WordPress management
• Optional:
  • Animation
• Ability to manage the day-to-day operational aspects of all ongoing project priorities
• Sense of urgency in meeting all deadlines
• Customer-focused style with the skills and ability to handle stressful or difficult situations
• Written and verbal communication skills
• Precise attention to details
• Creative and proactive thinking
• Adaptability
• Rejection handling

Description:

We are looking for a bilingual Documentation Specialist. Critical to this role is the ability to speak and write in English at a proficient level.  As a technical writer, you will be accountable for successful delivery of documentation material, reports, release notes, guides, knowledge base and blog articles and presentations for different departments.

Documentation Specialist responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. Ultimately, you’ll deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness.

The Documentation Specialist will be working with the Service Manager, Marketing Manager, Digital Marketing Specialist, Creative team and VP.

In the Dominican Republic, the Documentation Specialist will provide support and guidance for the company as well.

Responsibilities:

• Write:
  • Documentation and Guides based on current and future internal processes
  • Knowledge Base articles
  • Blog articles
• Research industry-related topics (combining online sources, interviews and studies)
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to supervisor for input and approval
• Testing and review of the current technical communication
• Work with the Digital Marketing Specialist to
  • Conduct keyword research and use SEO guidelines to increase web traffic
  • Write clear marketing copy to promote our products/services, benefits and communicate the company vision
  • Create and improve copy Power Point presentations based on established goals. Presentations for: sales pitch, events, training, webinars, video recording.

Skills & Requirements:

• Bilingual in English and Spanish
• Bachelor degree in Marketing, English, Journalism, Communication or related field
• Proven work experience (Minimum of 3 years) as a Content Writer, Copywriter or similar role
• Bilingual in English and Spanish
• Portfolio of published articles
• Experience doing research using multiple sources
• Familiarity with web publications (Content Management Systems, e.g. WordPress)
• Excellent listening, writing and editing skills in English
• Ability to meet deadlines
• Adaptability
• Understanding of SEO
• Precise attention to details
• Sense of urgency in meeting all deadlines
• Excellent organizational skills and the ability to prioritize own workload
• Ideal but not essential
  • Familiarity with CRM systems and practices

Description:

We are looking for a bilingual accounts receivable specialist and billing person. Critical to this role is the ability to speak and write in English at a proficient level. While in charge of the A/R process, you will be accountable to manage different transactions related to the invoicing, bills collection, reporting, and others for the accounting department.

An accounts receivable specialist person will be organized, efficient and detail oriented.  The position involves using relevant accountancy software.

This position will be a remote position. Which means that the person will be working from the Dominican Republic. This position will be reporting directly to the Accounting Manager.

The accounts receivable specialist person will be responsible for one of multiple entities and might serve as support for the others including our IT Company, Telecommunications Company as well as the Dominican based entity.

Responsibilities:

• Create new customers profile in our billing system
• Create customer’s invoices
• Create and apply customer’s credit memos
• Process recurring invoices payments and make transactions in the system authorized by CC
• Receive, register and apply invoice payments from customers that pays with Checks
• Create and maintenance digital records from supports documents of the transactions
• Maintenance up to date all records from the billing system to the financial system
• Carry out the management of customer collection process, using the rules of courtesy and effective collections
• Create customer’s statements and balance aging status reports for the administration
• Bring attention to clients for any clarifications related to invoice concerns
• Work closely with the Accounting Manager to solve any situation and/or improvements

Skills & Requirements:

• Bachelor degree in Accounting (or related)
• Bilingual in English and Spanish
• Previous experience in similar roles
• Scheduling and organizational skills
• Attention to details
• Excellent communication skills
• Results oriented
• Customer-focused style with the skills and ability to handle stressful or difficult situations
• Strong written and verbal communication skills

Description:

We are looking for a bilingual Partner Support Specialist. Critical to this role is the ability to speak and write in English at a proficient level.  As a Partner Support Specialist, you will be our liaison, provide product/services information and use your problem-solving skills to address any emerging issues that our partners might face with accuracy and efficiency. While this is not a technical role, you will need to learn and understand VoIP technology to be able to successfully collaborate with our technical team as you work together to respond to customer requests. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

• Provide partner support assistance to our partner community. Support requests can range from assisting a partner with a sales opportunity, presenting the solution to a customer, managing the partner onboarding process or assisting with providing an update to the partner on a service ticket for one of their customers.
• Manage incoming calls, service tickets and chat requests submitted to our partner support team
• Identify and assess partners’ needs to ensure satisfaction
• Build sustainable relationships and trust with partners through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle partner escalations/complaints, provide appropriate solutions and alternatives within the time limits of our SLA’s; coordinate with our technical and billing team and follow up to ensure resolution
• Keep records of partner interactions by using our CRM/Ticketing system, process partner requests and file documents
• Follow communication procedures, guidelines and policies
• Provide assistance in the process of quoting, ordering and shipping orders

Skills & Requirements:

• Bilingual in English and Spanish
• Minimum of 2 years of proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening with the ability to handle stressful or difficult situations
• Customer-focused style and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Sense of urgency in addressing all customer service requests
• Adept at multi-tasking, prioritizing, and managing time effectively
• Precise attention to details
• Strong problem-solving skills
• Hubspot, Salesforce or equivalent CRM experience a plus.

Description:

This job description defines the Digital Marketing and Channel Coordinator role. Critical to this role is the ability to speak and write in English at a proficient level. The Digital Marketing and Channel Coordinator will manage the day-to-day back end functions of the company’s Marketing and Channel support related activities. This position will be working in the Dominican Republic but will be handling brands in the United States.

Digital Marketing and Channel Coordinator will be responsible for Multiple Entities including our IT Company, Telecommunications Company as well as the Dominican based entity.

The Digital Marketing & Channel Coordinator is an experienced marketer who is a self-starter, but also works well as part of a production team. He/She must be very organized and able to juggle multiple priorities and meet reasonable deadlines.

Responsibilities:

• Manage the execution of marketing strategies for all internal companies as well as manage the execution of various strategies for our GreenLink Partners
• Use our various platforms to create, test and deploy single and multi-step marketing campaigns, including emails, landing pages, social, events and webinars for different distribution channels and segments
• Manage the marketing, production and posting calendars
• Email marketing
• Social media marketing.
• Paid promotion
• Google analytics
• Event Planning & Management
• Content management & curation
• Search Engine Optimization (SEO)
• Website updates
• Ad-hoc projects as needed.
• Participate as a contributor and key member of the Channel Management & Marketing Teams

Skills & Requirements:

• Bachelor degree in Marketing
• Bilingual in English and Spanish
• Expert on e-mail marketing best practices
• Passion for digital marketing
• Marketing automation, email automation, and campaign strategy.
• Proven in user acquisition through multiple marketing channels and tools
• Experience in building landing pages and marketing sites
• Minimum of 2 years of proven experience
• Proven experience working with (or in) the US market
• Strong analytical skills
• Confident and dynamic personality
• Strong creative outlook
• Experience of digital content management
• Adaptability
• Excellent organizational skills and the ability to prioritize own workload

Description:

We are looking for a bilingual Production Coordinator. Critical to this role is the ability to speak and write in English at a proficient level and the ability to travel to the US. As the production coordinator, you’ll be accountable for pre and post production coordination for different channels and platforms, serve as a project manager, help scheduling and making sure goals are being met. Specifically, coordinate the pre and post production of videos (Youtube, Social media) and audios (podcasts).

In this position you will be facilitating the production schedule, budget, equipment rentals, transportation, locations, catering (when needed), billing, communication with different crew members and hosts. You will also be working with the Marketing team to develop strategies and material to accomplish goals.

Responsibilities:

• Work as a key member of the creative team to plan and execute high-profile video and audio productions
• Plan and manage video/audio projects
• Document meetings and identify action items with Crew Members and Hosts
• Coordinate remote shoot logistics
• Make creative and technical decisions related to lighting, cameras, software, etc that can enhance the production
• Work with the creative team in the post production editing
• Meet with Marketing team to develop strategies and material to accomplish previously determined goals
• Manages both raw footage and produced content to ensure proper workflows for production, cataloguing, organization, and archiving.
• Advise management

Skills & Requirements:

• Bilingual in English and Spanish
• Bachelor’s degree in Film, Media Arts, Communications, or related fields (or commensurate experience)
• Minimum 3 years of experience
• Experience with documentary storytelling
• Podcasts experience
• Strong written and oral communication skills
• Familiarity with YouTube, Instagram and Facebook content standards/trends
• Awareness of emerging trends in video production and distribution, including social media tactics
• Ability to work under pressure and execute video/audio projects on a tight deadline
• Excellent communication and presentation skills
• Sense of urgency
• Adept at multi-tasking, prioritizing, and managing time effectively
• Must be highly organized, extremely detail-oriented, and efficient
• Strong problem-solving skills
• Punctuality

Description:

We are looking for a bilingual Accounting Manager  to help strengthen our team and develop accounting operations processes as our business continues to grow.  In this role you will be collaborating with our leadership team to design internal controls and contribute to our operational effectiveness by providing insight and analytical perspective. Critical to this role is the ability to speak and write in English at a proficient level.

In the Dominican Republic, the Accounting Manager will provide support and guidance for the company as well.

Responsibilities:

• Oversight and accountability for all aspects of accounting: revenue accounting, general accounting, inventory, cash management, accounts payable, accounts receivable, and the month end close process.
• Maintain a documented system of accounting policies and procedures; implement a system of controls over accounting transactions to minimize risk.
• Oversee the production of periodic financial reports; ensure that the reported results comply with generally accepted accounting principles or international financial reporting standards.
• Recommend benchmarks that will be used to measure the company’s performance.
• Prepare timely, complete and accurate information, metrics and reporting analysis for management.
• Produce the annual budget and forecast and partner with Operations management to identify budget-to-actual variances.
• Work with external accountant to prepare company financials and assemble information for external audits as needed.
• Ensure compliance with local, state, and federal government requirements.
• Research technical accounting issues for compliance & reconciliation of tax accounting in collaboration with external compliance team.
• Support and oversee monthly, quarterly and year-end close processes.
• Conduct monthly reconciliation of bank accounts and periodic reconciliation of all accounts.
• Proactively manage cash application and disbursements by ensuring accounts receivables are collected promptly and working to secure favorable terms on supplier invoices.
• Oversee preparation and processing of the company’s payroll, benefits and commissions.
• Perform other related duties as required.

Skills & Requirements:

• Bachelor’s degree in Accounting or Finance.
• Minimum of 8 years of related experience required.
• Operational knowledge of IFRS accounting standards.
• Accounting designation (CMA, CGA or CA) preferred.
• Proficient in accounting software and Microsoft Office suite.
• Diligent with solid business acumen skills.
• Demonstrated ability to develop and maintain strong relationships with cross-functional teams.
• Ability to execute in a focused environment by demonstrating organizational, interpersonal, communication, problem-solving, and prioritization skills.

Description:

We are looking for a bilingual software project manager. Critical to this role is the ability to speak and write in English at a proficient level and be able to travel to the US.   As the project lead, you will be accountable for a project’s success by providing the leadership needed to see software projects through from start to finish. This is an administrative position in which you will be coordinating multiple, simultaneous projects in partnership with our development/technical team and our customer support team.

What’s it like to work at NTI?  As a member of our team, you’ll be helping us create innovative solutions to solve our customers’ business challenges.  We work hard and stay focused but we never forget that the experience should be inspiring and enjoyable for the team making it all happen.

Responsibilities:

• Understand our customers’ needs and provide guidance to both our customer and the development team.
• Create project plans in collaboration with the development team.
• Maintain the budget for the project.
• Serve as a Liaison throughout the project and after the implementation for both customers and development team.
• Ensure results. Make sure we accomplish the project goals and meet our customers’ expectations. Be proactive.
• Track project performance and work closely with Senior Developers to make adjustments and reallocate resources as needed.
• Provide training to end-users via one-on-one or group sessions and by recording videos and writing instruction manuals.
• Follow-up with customers to assess the effectiveness of the recommended solution and to develop future enhancements ideas.
• Oversee the development team’s time and efficiency.
• Work with the development team during the Quality Assurance process to test the application as an end-user before presentation.
• Conduct software R & D ­to generate ideas based on customer needs for individual projects and on an ongoing basis.
• Evaluate and make improvements to business processes for both our customers and our internal teams by analyzing processes and habits and working together with the development team to propose enhancements and efficiencies using software.
• Develop, maintain and improve internal and external project templates and communication tools.

Skills & Requirements:

• Bilingual in English and Spanish
• Minimum of 3 years of proven experience managing technical projects
• Ability to manage the day-to-day operational aspects of all ongoing project priorities
• Sense of urgency in meeting all deadlines
• Customer-focused style with the skills and ability to handle stressful or difficult situations
• Strong written and verbal communication skills
• Precise attention to details
• Familiarity with CRM systems and practices (a plus)
• Creative problem solving
• Excellent decision-making and leadership capabilities
• Conflict resolution experience
• Adaptability
• Great time management
• Analytical Skills