Working with us

NTI offers a great work environment and installations filled with incredible people. As a member of our team, you’ll be helping us build a business.  We work hard and stay focused but we never forget that the experience should be challenging and enjoyable for the team making it all happen.

Our Core Values:
We strongly believe in Integrity; respect; sound judgement; customer focused; results driven; giving back. 

Benefits:
Competitive salary; Training (when needed – both in DR and USA); and more.

To apply for any open job position please send your resume (preferably in English) to careers@nti.do

Para aplicar por una de nuestras posiciones de trabajo, favor enviar su Curriculum a careers@nti.do

IT SUPPORT / HELP DESK

Description:

NOC Analyst. Must manage some of the systems used by the company to provide managed IT services. Provide solutions to the technical problems of our clients using remote support tools and by telephone preferably in English language. Assists with special projects as required, enhancing customer relations and overall network security.

 

Responsibilities:

  • Monitoring of our systems: automation and remote administration, backups, anti-virus, among others.
  • Customer support: the purpose is to provide an optimal service to the end user using the available tools. Maintenance to servers and operating systems, mail administration (Exchange / Outlook), support for applications under Windows and the Microsoft Office package.
  • Support requirements management: information technology services (remote and via telephone) to end users. Vendor interaction as necessary.
  • Project management: hosting, cloud services, corporate mail, anti-spam, platform migration, virtualization, among others.
  • Servers Administration: recurrent maintenance, monitoring of critical services, analysis of operating system events, domains and server maintenance.
  • Create and maintain Proactive processes.
  • Punctuality and Attendance. On-Call availability.

 

Qualifications:

  • University degree in Telematics Engineering. Telecommunications, Systems or related to Information Technology.
  • 3-years minimum of experience in Technical Support with network management under Microsoft Windows environment.
  • Certifications or management of operating systems for servers (2008/2012/2016/2019) and work stations (7/8/10).
  • Certifications or application management of the Microsoft Office suite (WORD, EXCEL, POWERPOINT, OUTLOOK), EXCHANGE 2008/2012/2016 and Office365.
  • AZURE and/or AWS Cloud experience.
  • Systems Virtualization using VMware and Hyper-V.
  • Analytical thinking, teamwork, customer service, interpersonal and communication skills.
  • Monitoring and resolution of problems.
  • Excellent analytical, problem solving, interpersonal, communication and customer service skills.
  • Demonstrated ability to follow problems through resolution.
  • Ability to perform in a team environment.
  • Experience end user support and remote control tools.
  • Intermediate or Advanced English level (spoken and written).

Description:

We are looking for a bilingual Help Desk Support Representative / Analyst. This is a Level 1 IT Specialist role in which your primary responsibility will be to provide remote support to our US-based customers. In this role, each day will be different with time spent troubleshooting and solving users’ issues and requests, helping maintain communication with our vendors, and helping to maintain systems. You will be the first person our customers reach out to for assistance so if you have a passion for problem-solving, enthusiasm for great customer service and a strong command of the English language, we want to hear from you!

Responsibilities:

  • Provide first line assistance for information technology issues for customers in the U.S. via phone, chat, and email
  • Successfully administer support service requests by identifying, researching, and resolving technical problems to completion
  • Document all troubleshooting steps and all relevant information within trouble tickets using our ConnectWise Manage tool
  • Follow up on tickets in a timely manner to ensure that we meet our SLA goals and achieve our customer service benchmarks
  • Escalate fully documented problems as required to Level 2 support team
  • Determine quickly and accurately incident scope and impact and escalate critical incidents to Help Desk Manager, as appropriate
  • Support end users and endpoint maintenance by troubleshooting using event logs
  • Employ our management tools to apply AV controls, end user remote support, OS maintenance, mail administration (Outlook), MSO Packages support, backup systems monitoring, and more
  • Update the internal knowledgebase with issue resolution details and help create and maintain proactive processes
  • Assist with special projects
  • Punctuality and attendance with On-Call availability

Qualifications:

  • IT/Telecommunications Engineer or Bachelor’s degree in Information Systems or related field, or equivalent combination of education and experience
  • Solid knowledge of Windows networks, Windows 7 or newer operating systems, Microsoft Office, Office 365, Microsoft Exchange, anti-virus, security and internet
  • Solid knowledge of networking – TCP/IP, DNS, etc.
  • Minimum of 1 year of experience directly supporting users
  • Experience with remote access tools
  • Strong verbal and written communication skills; ability to translate technical information to non-technical individuals
  • Superior analytical and problem-solving abilities with attention to detail
  • Demonstrated ability to follow problems through to resolution
  • Commitment to customer service excellence
  • Strong organizational skills
  • Team player
  • Fluent in English (read and write) is a must

Descripción:

Analista del centro de operaciones (NOC) que debe administrar algunos de los sistemas que usa la empresa para brindar servicios administrados de tecnología. Proveer soluciones a los problemas técnicos de nuestros clientes utilizando herramientas de soporte remoto y vía telefónica de preferencia con el dominio del idioma Inglés.

 

Responsabilidades:

  • Monitoreo de nuestros sistemas: automatizaciones y administración remota, respaldo (backups), anti virus, entre otros.
  • Soporte al cliente: el propósito es brindar un servicio óptimo al usuario final utilizando las herramientas disponibles. Mantenimiento a servidores y sistemas operativos, administración de correos (Exchange/Outlook), soporte a aplicaciones bajo Windows y del paquete de Microsoft Office.
  • Manejo de requerimientos de soporte: servicios en tecnología de la información (remoto y vía telefónica) a usuarios finales.
  • Manejo de proyectos: alojamiento, servicios en la nube, correo corporativo, anti-spam, migraciones de plataformas, virtualización, entre otros.
  • Administración de Servidores: mantenimientos recurrentes, monitoreo de servicios críticos, análisis de eventos del sistema operativo, mantenimiento de dominios.
  • Crear y mantener procesos proactivos.

 

Cualificaciones:

  • Título universitario en Ingeniería en Telemática. Telecomunicaciones, Sistemas o relacionado con tecnología de la Información.
  • 1 año mínimo de experiencia en Soporte Técnico con manejo de redes bajo ambiente Microsoft Windows.
  • Certificaciones o manejo de sistemas operativo para servidores (2008/2012/2016) y estaciones de trabajo (7/8/10).
  • Certificaciones o manejo de aplicaciones del paquete de Microsoft Office (WORD, EXCEL, POWERPOINT, OUTLOOK) y EXCHANGE 2008/2012.
  • Pensamiento analítico, trabajo en equipo, servicio al cliente, habilidades interpersonales y de comunicación.
  • Seguimiento y resolución de problemas.
  • Inglés (hablado y escrito) *preferiblemente*

We are looking for a bilingual security engineer. This person will be responsible for different risk assessment, monitoring, identifying vulnerabilities within different networks, configuring systems, firewalls and processes to enhance existing security features.

In this role you are expected to respond to, and document, any security threats, resolve technical faults and allocate resources to deliver real solutions in a cost-effective way.

This position will be a remote position. Which means that from the Dominican Republic the Security Engineer will be working with multiple companies in the US. This position will be reporting to our Service Manager and company owners.

 

Responsibilities:

  • Vulnerability assessment analysis
  • Patching and Antimalware reviews
  • Penetration test reviews
  • Prepare and document standard operating procedures and protocols
  • Continuous and persistent monitoring of security logs and network traffic
  • Recommend software, tools, or solutions to enhance security posture
  • Develop new tools and practices to detect new threats or reduce remediation time
  • Continuously works to tune security tools to minimize false positives and maximize detection and prevention effectiveness
  • Threat intelligence conducting proactive research to analyze security weaknesses and recommend appropriate strategies
  • Liaising with vendors to implement security solutions

 

Skills & Qualifications:

  • IT/Telecommunications Engineer or Bachelor’s degree in Cybersecurity, Information Systems or related field, or equivalent combination of education and experience
  • Minimum of 3 year of experience
  • Solid knowledge of:
    • Windows networks and Windows desktop – Auditing, logging, security.
    • Microsoft Office, Office 365, Microsoft Exchange, anti-virus, security and internet
    • Networking – TCP/IP, DNS, etc
  • Network+ or equivalent experience
  • Security + or equivalent experience
  • PenTest + or equivalent experience
  • CASP+ or equivalent experience
  • Experience with network devices such as Switches, Routers, Firewalls. Eg: Sonicwall, Cisco, Fortinet
  • Ethical Hacking Experience
  • Basic Database security knowledge
  • Forensic Computing
  • Attention to details and good problem-solving skills
  • Project Management
  • Antivirus

We are looking for a bilingual Office Admin.  Critical to this role is the ability to speak and write in English at a proficient level.   The Office Admin will collaborate with our service and project teams to deliver customer solutions.  This position will also provide administrative support, work with our billing team, and contribute to and coordinate activities on different projects as requested.  The successful candidate will demonstrate the ability to work with all levels of internal management and team members as well as customers and vendors.

This position will be a remote position located in the Dominican Republic working with multiple US-based companies.  Initially, this position will be reporting to the Director of Operations in the Dominican Republic.

 

Responsibilities:

  • Work closely with the service team and customers to understand the details of purchase requirements.
  • Create quotes and communicate directly with customers via email and phone calls to complete orders on their behalf.
  • Negotiate terms with suppliers such as price, deadlines, and expectations and create purchase orders.
  • Monitor all purchasing and ordering activities to ensure that orders are completed on behalf of customers in a timely manner. Assist in resolving any issues that arise to ensure that we have successfully provided a solution.
  • Provide purchasing support for all operations units within our company.
  • Liaise with the billing team to resolve billing questions related to ordering and purchasing.
  • Compile and distribute weekly/monthly reports and communicate key results to our service management team.
  • Work closely with the projects implementation team to review proposals and perform various coordinating tasks to ensure projects are completed on time.

Skills & Requirements:

  • Bilingual in English and Spanish
  • 3 or more years of experience in goods and services purchasing and handling different distributors.
  • Business Administration with experience in an Information Technology environment.
  • Proficient in Office suite (WORD, EXCEL, POWERPOINT, OUTLOOK).
  • High attention to detail.
  • Negotiation and conflict resolution skills
  • Monitoring and follow up to track service request completion.
  • Customer service skills.
  • Strong written and verbal communication skills.
  • Sense of urgency in meeting all deadlines.
  • Ability to work independently and yet collaborate with team members across the company.
  • Experience in budgeting, reporting and analysis is a PLUS.

MARKETING / ADVERTISING / ACCOUNTING / VOIP / OTHERS

Description:

We are looking for a bilingual customer service-oriented Porting Coordinator.  You will be responsible for all aspects of the porting phase of our onboarding process.  Critical to this role is the ability to speak and write in English at a proficient level.  This is an administrative position that will work in partnership with our technical team and our customer support team.  The target is to ensure excellent service standards, communicate efficiently and effectively with vendors, customers and team members, and manage multiple porting projects to successful completion.

 

Responsibilities:

  • Serve as the single point of contact for all porting projects
  • Coordinate and follow up with customers to ensure all documentation needed for porting is submitted in a correct and timely manner
  • Validate and Process LOAs and submit LNP and other requests via telecom carriers
  • Track and follow up on all submitted port requests with carrier(s) in a timely manner
  • Work closely with our technical team members and our partners located remotely and with carrier(s) to diagnose and resolve porting issues to ensure all qualified numbers are integrated and ported without any interruptions in service
  • Ensure correct provisioning of e911 service address for corresponding number(s)
  • Manage multiple concurrent LNP, DID, and Toll-Free Number orders
  • Provide courteous, accurate, and on-going updates to customers and partners via phone and email
  • Assist our customer support team by answering incoming customer calls and helping to resolve product inquiries and service requests
  • Utilize a standard ticket management system to create, research, refer and close porting tickets
  • Follow communication procedures and guidelines and ensure proper documentation

 

Skills & Requirements:

  • Bilingual in English and Spanish
  • Minimum of 2 years of proven customer support experience or experience as a client services representative
  • Ability to manage the day-to-day operational aspects of all ongoing porting priorities
  • Sense of urgency in meeting all deadlines
  • Customer-focused style with the skills and ability to handle stressful or difficult situations
  • Strong written and verbal communication skills
  • Precise attention to details
  • Familiarity with CRM systems and practices

Description:

We are looking for a bilingual, experienced and self-motivated VoIP Support Engineer to join our team! Critical to this role is the ability to speak and write in English at a proficient level. The primary responsibilities of this position are to identify and resolve technical issues that interfere with the delivery of our VoIP services to our customers and to collaborate with our teams to ensure that our VoIP technologies are deployed successfully in our customers’ varied environments.  This role will participate in all team responsibilities which include architecture, support, and projects.  Keys to success in this role are the ability to translate business needs into technical solutions, excellent troubleshooting skills, and effective communication with technical and non-technical persons.

What is it like to work at NTI?  As a member of our team, you’ll be helping us create innovative solutions to solve our customers’ business challenges.  We work hard and stay focused but we never forget that the experience should be inspiring and enjoyable for the team making it all happen. Our core values are: Integrity; respect; sound judgement; customer focused; results driven; giving back.

 

Responsibilities:

  • Provide courteous, accurate, and timely technical support to our Hosted PBX and SIP Trunk customers by serving as the technical resource for complex service tickets that require in-depth troubleshooting of origination/termination and call quality issues
  • Troubleshoot the voice environment and system configuration on switches, routers and firewalls, and support the range of IP phones and softphones options available to our customers
  • Utilize a standard ticket management system to create, research, refer, and close trouble tickets
  • Lead technical engagements with our Engineering, Development, and Quality Assurance groups on new rollouts as needed
  • Identify and analyze problems and needs to determine the appropriate means of reducing, eliminating, and avoiding current and future problems with our network and communications infrastructure
  • Monitor services to assess need for updates, upgrades, enhancements, preventative maintenance and new systems
  • Research and recommend technology to improve current systems
  • Participate in project-based customer implementations of our VoIP solutions, such as setting up tenant, porting support and provisioning of phones

 

Skills & Requirements:

  • Minimum of five years of related network/IP Telephony administration and support
  • Expertise with network engineering
  • Experience supporting Asterisk and Open Source IPPBX Platforms
  • Strong understanding of service provider networking technologies, standards, and solutions including but not limited to QoS, Load Balancing and Optimization techniques
  • Experience using network protocol analyzers such as Wireshark and virtualization experience with VMware
  • Familiarity with Linux Systems Administration
  • Strong written and verbal communication skills
  • Excellent people skills with the ability to handle stressful or difficult situations
  • Strong analytical and problem determination / resolution skills
  • Ability to multi-task and prioritize support tickets
  • Ability to work independently and in a collaborative team environment

Description:

We are looking for a bilingual Digital Marketing Specialist. Critical to this role is the ability to speak and write in English at a proficient level. The Digital Marketer will manage the day-to-day back-end functions of the company’s Marketing Automation (email) programs and paid search/social marketing (PPC) campaigns, and Channel support-related activity. Responsible for maintaining KPI, coordinating channel activities, and digital marketing analytics for reporting funnel conversions to Marketing Qualified Leads (MQLs). This position will be working in the Dominican Republic but will be handling brands in the United States.

The Digital Marketing Specialist will be responsible for Multiple Entities, including our IT Company, Telecommunications Company, and the Dominican-based entity.

The ideal candidate is an experienced marketer who is a self-starter and works well as part of a production team. You must be very organized and able to juggle multiple priorities and meet reasonable deadlines.

 

Responsibilities:

  • Use our marketing platforms to create, test and deploy single and multi-step email campaigns using landing pages, forms, ads, events, and webinars as tools for different distribution channels and segments.
  • Oversee online branding, communications, and campaigns through the different channels (email marketing, website, SEO/SEM, etc.)
  • Develop and maintain responsive email templates, troubleshoot issues, and stay abreast of technology advances.
  • Test, analyze and report on email campaign performance regularly. Identify trends and opportunities for improved open, click-thru, and conversion rates.
  • Social media marketing.
  • Pay per click (Adsense)
  • Google analytics
  • Content management & curation
  • Search Engine Optimization (SEO)

 

Skills & Requirements:

  • Bachelor degree in Marketing
  • Bilingual in English and Spanish
  • Minimum of 2 years of proven experience as Digital Marketing specialist
  • Proven experience working with (or in) the US market
  • Expert on email marketing best practices
  • Passion for digital marketing
  • Understanding of the principles of design for digital communications
  • Experience of campaign management: Adwords, AdMob, Email, etc
  • Marketing automation, email automation, and campaign strategy with Hubspot or similar platforms
  • Proven in user acquisition through multiple marketing channels and tools
  • Experience in building landing pages and marketing sites
  • Strong analytical skills
  • Confident, passionate and enthusiastic attitude
  • Sense of urgency in meeting all deadlines
  • Precise attention to details
  • Adaptability
  • Excellent organizational skills and the ability to prioritize own workload
  • Strong understanding of the digital landscape and how it can be used to support and develop the brand
  • Good experience and understanding of customer and market dynamics and requirements

Description:

We are looking for a bilingual marketing manager. Critical to this role is the ability to speak and write in English at a proficient level and be able to travel to the US.   As the marketing manager, you will be accountable for all marketing projects and tasks success by providing the leadership needed to see them through from start to finish. This is an administrative position in which you will be coordinating multiple/simultaneous projects in partnership with other departments. You will also be leading a team with different set of skills.

This position will be a remote position. Which means that from the Dominican Republic the Marketing Manager will be handling the brand in the United States. This position will be reporting to the Vice-President (Co-Founder) of the company.

In the Dominican Republic, the Marketing Manager will provide support and guidance for the company as well.

 

Responsibilities:

  • Lead marketing for one or multiple companies
  • Develop and manage marketing campaigns and strategies (online/offline) from concept to execution to measurement – in line with company objectives (this includes: Timelines, budgets, tactics, etc)
  • Collaborate with Sales and Channel teams to drive marketing programs
  • Resolve issues and solve problems that may occur throughout the lifecycle of a campaign or project
  • Monitor and report on effectiveness of marketing efforts
  • Manage digital/non-digital marketing efforts including: Social media, SEO/SEM, online advertising, printed materials, videos, branding in general (both Internal/External), etc
  • Develop tools, processes, standardizations, templates and best practices to manage the execution of marketing programs/projects
  • Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
  • Conduct competitive analysis/benchmarking and market research
  • Event planning and logistics

 

Skills & Requirements:

  • Bachelor degree in Marketing
  • Bilingual in English and Spanish
  • Minimum of 5 years of proven experience as marketing manager
  • Proven experience working with (or in) the US market
  • Strong analytical and project management skills
  • Confident and dynamic personality
  • Strong creative outlook
  • Ability to manage the day-to-day operational aspects of all ongoing project priorities
  • Sense of urgency in meeting all deadlines
  • Customer-focused style with the skills and ability to handle stressful or difficult situations
  • Strong written and verbal communication skills
  • Precise attention to details
  • Familiarity with (a plus):
    • CRM systems and practices
    • Automation tools like Pardot, Hubspot, Marketo
    • Channel Focused (Indirect Sales)
  • Experience of budgeting, reporting and analysis
  • Excellent decision-making and leadership capabilities
  • Conflict resolution experience
  • Adaptability
  • Excellent organizational skills and the ability to prioritize own workload

Description:

We are looking for a sales professional to join our growing team. In this role, you will actively qualify, develop and enroll new partners in our channel program.  You will work closely with our Channel Manager and our Marketing team to identify lead opportunities and manage outbound sales and campaigns.

This is an ideal role for you if you are a master of building relationships, are comfortable making outbound calls, and enjoy the challenge of building a business.

 

Responsibilities:

  • Successfully navigate to decision makers within organizations and enroll new partners
  • Qualify leads from marketing campaigns as sales opportunities
  • Contact potential partners through outbound calls and emails
  • Meet or exceed sales and revenue targets
  • Be an expert in our VoIP solutions and conduct webinars highlighting our products and partner program
  • Take ownership of and develop scripts for post-event follow-up activities
  • Track and report on opportunities and the status of partner engagements in Salesforce
  • Ability to travel to trade shows with team members a plus

 

Skills & Requirements:

  • Bachelor’s degree (preferably in sales, communications, or marketing) or equivalent experience
  • 2 – 3 years of sales experience
  • Indirect sales experience a plus
  • Self-motivated, goal-oriented with a proven ability to meet or exceed sales goals
  • Team player
  • Professional, assertive, and skilled in forming new relationships
  • Excellent communicator who practices direct, candid, and open dialogue with strong presentation skills
  • Proficient in MS Office with strong written communication skills
  • Able to use productivity and web presentation tools effectively
  • Strong time management and organizational skills
  • HubSpot, Salesforce or equivalent CRM experience a plus.

Description:

We are looking for a bilingual graphic designer with video editing capabilities. Critical to this role is the ability to speak and write in English at a proficient level. As a graphic designer, you will be accountable for the successful delivery of promotional materials and visual website modification, updates, and day-to-day maintenance and producing and editing video for social media channels. You will be creating flyers, brochures, training/informational materials (PowerPoint, guides, banners, webpages, and manuals), and videos for social media in this position. In that same way, you will be creating artworks for social media (Facebook, Instagram, Twitter, and LinkedIn).

 

All of the above designs are based on the company’s branding and graphic line previously established.

 

What’s it like to work at NTI? As a team member, you’ll be helping us create innovative solutions to solve our customers’ business challenges. We work hard and stay focused, but we never forget that the experience should be inspiring and enjoyable for the team, making it all happen.

 

Responsibilities:

  • Meet with Marketing Manager and/or Marketing Team to study and determine the requirements and scope of graphic/video projects.
  • Establish deadlines based on requirements.
  • Advice on specific strategies to accomplish the goals of each project.
  • Develop graphics (visuals elements) based on the message and requirements for social media, blog posts, email marketing campaigns, printable materials, website, and video.
  • Work with the development and training team to create training guides, both printable and digital.
  • Create and improve presentations based on established goals. Presentations for: sales pitch, events, training, webinars, video recording.
  • Provide quick response to management and sales team when requested. Example: requested business cards; color codes; files in specific dimensions; etc.
  • Provide design support for our websites.

 

Skills & Requirements:

  • Bilingual in English and Spanish
  • Minimum of 3 years of proven experience as a graphic designer
  • Intermediate/Advanced knowledge:
    • Video Production and editing.
    • Adobe Photoshop and Illustrator
    • Photographic retouching
    • Design for digital impression, offset and serigraphy – bleeding, margins, color modes
    • Design for web and social media (color modes and dimensions)
  • Basic Knowledge:
    • InDesign and PowerPoint
    • WordPress management
  • Optional:
    • Animation
  • Ability to manage the day-to-day operational aspects of all ongoing project priorities
  • Sense of urgency in meeting all deadlines
  • Customer-focused style with the skills and ability to handle stressful or difficult situations
  • Written and verbal communication skills
  • Precise attention to details
  • Creative and proactive thinking
  • Adaptability
  • Rejection handling

Description:

We are looking for a bilingual Documentation Specialist. Critical to this role is the ability to speak and write in English at a proficient level.  As a technical writer, you will be accountable for successful delivery of documentation material, reports, release notes, guides, knowledge base and blog articles and presentations for different departments.

Documentation Specialist responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. Ultimately, you’ll deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness.

The Documentation Specialist will be working with the Service Manager, Marketing Manager, Digital Marketing Specialist, Creative team and VP.

In the Dominican Republic, the Documentation Specialist will provide support and guidance for the company as well.

 

Responsibilities:

  • Write:
    • Documentation and Guides based on current and future internal processes
    • Knowledge Base articles
    • Blog articles
  • Research industry-related topics (combining online sources, interviews and studies)
  • Prepare well-structured drafts using Content Management Systems
  • Proofread and edit blog posts before publication
  • Submit work to supervisor for input and approval
  • Testing and review of the current technical communication
  • Work with the Digital Marketing Specialist to
    • Conduct keyword research and use SEO guidelines to increase web traffic
    • Write clear marketing copy to promote our products/services, benefits and communicate the company vision
    • Create and improve copy Power Point presentations based on established goals. Presentations for: sales pitch, events, training, webinars, video recording.

 

Skills & Requirements:

  • Bilingual in English and Spanish
  • Bachelor degree in Marketing, English, Journalism, Communication or related field
  • Proven work experience (Minimum of 3 years) as a Content Writer, Copywriter or similar role
  • Bilingual in English and Spanish
  • Portfolio of published articles
  • Experience doing research using multiple sources
  • Familiarity with web publications (Content Management Systems, e.g. WordPress)
  • Excellent listening, writing and editing skills in English
  • Ability to meet deadlines
  • Adaptability
  • Understanding of SEO
  • Precise attention to details
  • Sense of urgency in meeting all deadlines
  • Excellent organizational skills and the ability to prioritize own workload
  • Ideal but not essential
    • Familiarity with CRM systems and practices

Description:

We are looking for a bilingual accounts receivable specialist and billing person. Critical to this role is the ability to speak and write in English at a proficient level. While in charge of the A/R process, you will be accountable to manage different transactions related to the invoicing, bills collection, reporting, and others for the accounting department.

An accounts receivable specialist person will be organized, efficient and detail oriented.  The position involves using relevant accountancy software.

This position will be a remote position. Which means that the person will be working from the Dominican Republic. This position will be reporting directly to the Accounting Manager.

The accounts receivable specialist person will be responsible for one of multiple entities and might serve as support for the others including our IT Company, Telecommunications Company as well as the Dominican based entity.

 

Responsibilities:

  • Create new customers profile in our billing system
  • Create customer’s invoices
  • Create and apply customer’s credit memos
  • Process recurring invoices payments and make transactions in the system authorized by CC
  • Receive, register and apply invoice payments from customers that pays with Checks
  • Create and maintenance digital records from supports documents of the transactions
  • Maintenance up to date all records from the billing system to the financial system
  • Carry out the management of customer collection process, using the rules of courtesy and effective collections
  • Create customer’s statements and balance aging status reports for the administration
  • Bring attention to clients for any clarifications related to invoice concerns
  • Work closely with the Accounting Manager to solve any situation and/or improvements

 

Skills & Requirements:

  • Bachelor degree in Accounting (or related)
  • Bilingual in English and Spanish
  • Previous experience in similar roles
  • Scheduling and organizational skills
  • Attention to details
  • Excellent communication skills
  • Results oriented
  • Customer-focused style with the skills and ability to handle stressful or difficult situations
  • Strong written and verbal communication skills

Description:

We are looking for a bilingual Partner Support Specialist. Critical to this role is the ability to speak and write in English at a proficient level.  As a Partner Support Specialist, you will be our liaison, provide product/services information and use your problem-solving skills to address any emerging issues that our partners might face with accuracy and efficiency. While this is not a technical role, you will need to learn and understand VoIP technology to be able to successfully collaborate with our technical team as you work together to respond to customer requests. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

Responsibilities:

  • Provide partner support assistance to our partner community. Support requests can range from assisting a partner with a sales opportunity, presenting the solution to a customer, managing the partner onboarding process or assisting with providing an update to the partner on a service ticket for one of their customers.
  • Manage incoming calls, service tickets and chat requests submitted to our partner support team
  • Identify and assess partners’ needs to ensure satisfaction
  • Build sustainable relationships and trust with partners through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle partner escalations/complaints, provide appropriate solutions and alternatives within the time limits of our SLA’s; coordinate with our technical and billing team and follow up to ensure resolution
  • Keep records of partner interactions by using our CRM/Ticketing system, process partner requests and file documents
  • Follow communication procedures, guidelines and policies
  • Provide assistance in the process of quoting, ordering and shipping orders

 

Skills & Requirements:

  • Bilingual in English and Spanish
  • Minimum of 2 years of proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening with the ability to handle stressful or difficult situations
  • Customer-focused style and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Sense of urgency in addressing all customer service requests
  • Adept at multi-tasking, prioritizing, and managing time effectively
  • Precise attention to details
  • Strong problem-solving skills
  • Hubspot, Salesforce or equivalent CRM experience a plus.

Description:

This job description defines the Digital Marketing and Channel Coordinator role. Critical to this role is the ability to speak and write in English at a proficient level. The Digital Marketing and Channel Coordinator will manage the day-to-day back end functions of the company’s Marketing and Channel support related activities. This position will be working in the Dominican Republic but will be handling brands in the United States.

Digital Marketing and Channel Coordinator will be responsible for Multiple Entities including our IT Company, Telecommunications Company as well as the Dominican based entity.

The Digital Marketing & Channel Coordinator is an experienced marketer who is a self-starter, but also works well as part of a production team. He/She must be very organized and able to juggle multiple priorities and meet reasonable deadlines.

 

Responsibilities:

  • Manage the execution of marketing strategies for all internal companies as well as manage the execution of various strategies for our GreenLink Partners
  • Use our various platforms to create, test and deploy single and multi-step marketing campaigns, including emails, landing pages, social, events and webinars for different distribution channels and segments
  • Manage the marketing, production and posting calendars
  • Email marketing
  • Social media marketing.
  • Paid promotion
  • Google analytics
  • Event Planning & Management
  • Content management & curation
  • Search Engine Optimization (SEO)
  • Website updates
  • Ad-hoc projects as needed.
  • Participate as a contributor and key member of the Channel Management & Marketing Teams

Skills & Requirements:

  • Bachelor degree in Marketing
  • Bilingual in English and Spanish
  • Expert on e-mail marketing best practices
  • Passion for digital marketing
  • Marketing automation, email automation, and campaign strategy.
  • Proven in user acquisition through multiple marketing channels and tools
  • Experience in building landing pages and marketing sites
  • Minimum of 2 years of proven experience
  • Proven experience working with (or in) the US market
  • Strong analytical skills
  • Confident and dynamic personality
  • Strong creative outlook
  • Experience of digital content management
  • Adaptability
  • Excellent organizational skills and the ability to prioritize own workload

Description:

We are looking for a bilingual Production Coordinator. Critical to this role is the ability to speak and write in English at a proficient level and the ability to travel to the US. As the production coordinator, you’ll be accountable for pre and post production coordination for different channels and platforms, serve as a project manager, help scheduling and making sure goals are being met. Specifically, coordinate the pre and post production of videos (Youtube, Social media) and audios (podcasts).

In this position you will be facilitating the production schedule, budget, equipment rentals, transportation, locations, catering (when needed), billing, communication with different crew members and hosts. You will also be working with the Marketing team to develop strategies and material to accomplish goals.

 

Responsibilities:

  • Work as a key member of the creative team to plan and execute high-profile video and audio productions
  • Plan and manage video/audio projects
  • Document meetings and identify action items with Crew Members and Hosts
  • Coordinate remote shoot logistics
  • Make creative and technical decisions related to lighting, cameras, software, etc that can enhance the production
  • Work with the creative team in the post production editing
  • Meet with Marketing team to develop strategies and material to accomplish previously determined goals
  • Manages both raw footage and produced content to ensure proper workflows for production, cataloguing, organization, and archiving.
  • Advise management

 

Skills & Requirements:

  • Bilingual in English and Spanish
  • Bachelor’s degree in Film, Media Arts, Communications, or related fields (or commensurate experience)
  • Minimum 3 years of experience
  • Experience with documentary storytelling
  • Podcasts experience
  • Strong written and oral communication skills
  • Familiarity with YouTube, Instagram and Facebook content standards/trends
  • Awareness of emerging trends in video production and distribution, including social media tactics
  • Ability to work under pressure and execute video/audio projects on a tight deadline
  • Excellent communication and presentation skills
  • Sense of urgency
  • Adept at multi-tasking, prioritizing, and managing time effectively
  • Must be highly organized, extremely detail-oriented, and efficient
  • Strong problem-solving skills
  • Punctuality

Description:

We are looking for a bilingual Accounting Manager  to help strengthen our team and develop accounting operations processes as our business continues to grow.  In this role you will be collaborating with our leadership team to design internal controls and contribute to our operational effectiveness by providing insight and analytical perspective. Critical to this role is the ability to speak and write in English at a proficient level.

In the Dominican Republic, the Accounting Manager will provide support and guidance for the company as well.

 

Responsibilities:

  • Oversight and accountability for all aspects of accounting: revenue accounting, general accounting, inventory, cash management, accounts payable, accounts receivable, and the month end close process.
  • Maintain a documented system of accounting policies and procedures; implement a system of controls over accounting transactions to minimize risk.
  • Oversee the production of periodic financial reports; ensure that the reported results comply with generally accepted accounting principles or international financial reporting standards.
  • Recommend benchmarks that will be used to measure the company’s performance.
  • Prepare timely, complete and accurate information, metrics and reporting analysis for management.
  • Produce the annual budget and forecast and partner with Operations management to identify budget-to-actual variances.
  • Work with external accountant to prepare company financials and assemble information for external audits as needed.
  • Ensure compliance with local, state, and federal government requirements.
  • Research technical accounting issues for compliance & reconciliation of tax accounting in collaboration with external compliance team.
  • Support and oversee monthly, quarterly and year-end close processes.
  • Conduct monthly reconciliation of bank accounts and periodic reconciliation of all accounts.
  • Proactively manage cash application and disbursements by ensuring accounts receivables are collected promptly and working to secure favorable terms on supplier invoices.
  • Oversee preparation and processing of the company’s payroll, benefits and commissions.
  • Perform other related duties as required.

 

Skills & Requirements:

  • Bachelor’s degree in Accounting or Finance.
  • Minimum of 8 years of related experience required.
  • Operational knowledge of IFRS accounting standards.
  • Accounting designation (CMA, CGA or CA) preferred.
  • Proficient in accounting software and Microsoft Office suite.
  • Diligent with solid business acumen skills.
  • Demonstrated ability to develop and maintain strong relationships with cross-functional teams.
  • Ability to execute in a focused environment by demonstrating organizational, interpersonal, communication, problem-solving, and prioritization skills.

DEVELOPMENT

Description:

We are looking for a developer with knowledge in the VoIP sector to work with other team members in building several VoIP related tools that interact with one another. The candidate will have to work in different scenarios, different languages, and technologies in order to get the job done. Thinking outside of the box is a must for this position and great enthusiasm for problem solving is also a key trait to have as the day to day will revolve around difficult new tasks that will have to be resolved promptly in order to keep up with the timeline and deadline of the project.

 

What’s it like to work at NTI?  As a member of our team, you’ll be helping us create innovative solutions to solve our customers’ business challenges.  We work hard and stay focused but we never forget that the experience should be inspiring and enjoyable for the team making it all happen.

 

Responsibilities:

  • Mainly you will be working with: Go, Lua, JavaScript (NodeJS). Besides those languages, technologies like RabbitMQ will also make part of your day to day.
  • You will also be working a lot with Kamailio and FreeSWITCH in your day to day configuring both technologies and working directly with the SIP protocol making sure everything is routed the way it should.
  • Work directly with project leaders in defining the project structure and timelines.
  • Research and test different technologies and provide feedback to the team, prepare training sessions if needed and implement such technologies should they be feasible.
  • Work on getting existing tasks done and polished.
  • Creating a lot of documentation for each one of the tasks assigned.

 

Skills & Requirements:

  • IT/Telecommunications Engineer or Systems Engineer with at least 3 years of experience in the software development industry.
  • Solid knowledge on Linux OS ***(This will be tested)***
  • Must be comfortable working with tools like: Git, Github, Bitbucket, JiRA, VS Code.
  • Good affinity for the following languages: Go, Lua, JavaScript (NodeJS).
  • PostgreSQL is required, MySQL and SQL are a plus.
  • Knowledge of networking protocols such as: UDP, TCP, DNS, HTTP is required.
  • Experience in the VoIP sector.
  • Experience with the SIP protocol: Must be able to analyze packets, identify problems and implement solutions.
  • Strong verbal and written communication skills; ability to translate technical information to non-technical individuals.
  • Superior analytical and problem-solving abilities with attention to detail.
  • Demonstrated ability to follow problems through to resolution.

 

**Plus:**

  • Having worked with FreeSWITCH and/or Kamailio.
  • Knowledge of the following tools: RabbitMQ, Ansible, Jenkins.
  • Knowledge of WebRTC.
  • knowledge of AWS/Azure, Terraform/Cloudformation
  • Database replication and backup management (Even more if it’s in PostgreSQL).
  • Fluent in English (read and write) – Optional

Descripción:

Analista Programador. Servir de soporte al equipo de programación y soporte. Participar en diferentes proyectos de telefonía y programación (Asterisk/PHP). Analizar y proponer mejoras de las soluciones existentes.

Requerimientos / Habilidades:

  • PHP / MySQL
  • Frameworks: Symfony 3.4 (Intermedio – Avanzado)
  • Buen entendimiento de:
    • Funcionamiento de Form
    • La estructura de folders, namespaces y parámetros
    • Cómo funcionan los Servicios y Comandos
    • Doctrine, Relaciones de Entidades y Doctrine Migration
    • FOS Basic Bundles (UserBundle, RestBundle, JSRoutingBundle) – Opcional
    • JMSSerializerBundle – Opcional
    • HTML/CSS; Bootstrap; REST;
    • JavaScript: jQuery, KnockoutJS (Opcional)
  • Conocimientos básicos-intermedios de:
    • Git (Bitbucket)
    • Desarrollo de aplicaciones móviles (múltiples plataformas)
    • Asterisk PBX (Importante: Conocimiento de Asterisk es recomendado pero no determinante. Mejor aún si ha programado alguna vez algún modulo para Asterisk)

Cualificaciones:

  • Título universitario en Ingeniería en Telemática, Sistemas o relacionado
  • 1 año mínimo de experiencia en desarrollo de software/aplicaciones (desktop y web) y manejo de bases de datos. Manejo de Windows 7/8/10, Linux, Mac, Office
  • Pensamiento analítico, trabajo en equipo, servicio al cliente, habilidades interpersonales y de comunicaciones. Responsable y de mente creativa y proactiva; puntual; constante disposición a aprender; seguimiento y resolución de problemas
  • Inglés (hablado y escrito) – (no obligatorio)

Description:

We are looking for a database administrator (DBA).  As the DBA, you will be mainly accountable for the performance, integrity and security of databases. In the day to day, you will be involved in the planning, development and maintenance of databases, as well as in troubleshooting any issues related to databases. This is an important position in which you will be handling multiple, simultaneous projects in partnership with our development/technical team.

 

For every project, you’ll ensure that data remains consistent across databases; data is clearly defined; documentation is in place; data and structure are in a form that suits the project needs; there’s a plan for data security and recovery control (ensuring all data is retrievable in an emergency).

 

What’s it like to work at NTI?  As a member of our team, you’ll be helping us create innovative solutions to solve our customers’ business challenges.  We work hard and stay focused but we never forget that the experience should be inspiring and enjoyable for the team making it all happen.

 

Responsibilities:

  • Install, configure, monitor and maintain database servers
  • Create database project plans in collaboration with the development team
  • Design and create database structure for every project
  • Create database management procedures
  • Ensure the team maintain data standards and structures across projects
  • Provide end-to-end technical support and problem resolution (related to databases)
  • Install and test new versions of the database management system (DBMS)
  • Evaluate data analysis models and procedure
  • Responsibility for maintaining the integrity and performance of company and customers’ databases
  • Must guarantee that data is stored securely and optimally
  • Ensure that storage and archiving procedures are functioning correctly
  • Establish a disaster recovery protocol
  • Schedule and perform regular server maintenance
  • Provide reports when requested
  • Responsibility for the evaluation of database software purchases and technologies
  • Understand our customers’ needs and provide guidance to both our customer and the development team in terms of database

 

Skills & Requirements:

  • Bilingual in English and Spanish (Plus)
  • Minimum of 3 years of proven experience as DBA
  • Ability to manage the day-to-day operational aspects of all ongoing project priorities
  • Sense of urgency in meeting all deadlines
  • Customer-focused style
  • Advanced knowledge of database structure and theory
  • Experience with MySQL, MSSQL, Crystal Reports and Postgres
  • Familiarity with the main data manipulation languages and the principles of database design
  • Basic understanding of disaster recovery and database backup procedures
  • Familiarity with reporting tools
  • Knowledge of database migrations & replications (preferred)
  • Ability to work independently with minimal supervision and assistance
  • Analytical Skills
  • Adaptability
  • Great time management
  • Precise attention to details
  • A willingness to keep up to date with developments in new technology

Description:

We are looking for a bilingual software project manager. Critical to this role is the ability to speak and write in English at a proficient level and be able to travel to the US.   As the project lead, you will be accountable for a project’s success by providing the leadership needed to see software projects through from start to finish. This is an administrative position in which you will be coordinating multiple, simultaneous projects in partnership with our development/technical team and our customer support team.

 

What’s it like to work at NTI?  As a member of our team, you’ll be helping us create innovative solutions to solve our customers’ business challenges.  We work hard and stay focused but we never forget that the experience should be inspiring and enjoyable for the team making it all happen.

 

Responsibilities:

  • Understand our customers’ needs and provide guidance to both our customer and the development team.
  • Create project plans in collaboration with the development team.
  • Maintain the budget for the project.
  • Serve as a Liaison throughout the project and after the implementation for both customers and development team.
  • Ensure results. Make sure we accomplish the project goals and meet our customers’ expectations. Be proactive.
  • Track project performance and work closely with Senior Developers to make adjustments and reallocate resources as needed.
  • Provide training to end-users via one-on-one or group sessions and by recording videos and writing instruction manuals.
  • Follow-up with customers to assess the effectiveness of the recommended solution and to develop future enhancements ideas.
  • Oversee the development team’s time and efficiency.
  • Work with the development team during the Quality Assurance process to test the application as an end-user before presentation.
  • Conduct software R & D ­to generate ideas based on customer needs for individual projects and on an ongoing basis.
  • Evaluate and make improvements to business processes for both our customers and our internal teams by analyzing processes and habits and working together with the development team to propose enhancements and efficiencies using software.
  • Develop, maintain and improve internal and external project templates and communication tools.

 

Skills & Requirements:

  • Bilingual in English and Spanish
  • Minimum of 3 years of proven experience managing technical projects
  • Ability to manage the day-to-day operational aspects of all ongoing project priorities
  • Sense of urgency in meeting all deadlines
  • Customer-focused style with the skills and ability to handle stressful or difficult situations
  • Strong written and verbal communication skills
  • Precise attention to details
  • Familiarity with CRM systems and practices (a plus)
  • Creative problem solving
  • Excellent decision-making and leadership capabilities
  • Conflict resolution experience
  • Adaptability
  • Great time management
  • Analytical Skills